Last updated · 2026-05-28 · Effective date · 2026-05-28

Refund Policy

Beyond Persona ("BP") is a digital service whose core value (AI-generated personalized analysis) is produced through a paid AI inference process. Once you proceed from the assessment to the analysis tab, AI processing begins immediately and computational costs are incurred. For this reason, refund eligibility is determined strictly by whether analysis generation has been triggered.

Important — Refund Boundary & Service Nature Notice

You will see this notice when you complete the 288-item assessment and before you proceed to the analysis tab. By tapping "Generate Analysis" (or equivalent), you expressly consent to and acknowledge:

Immediate digital content delivery — AI inference begins instantly
Loss of any cooling-off / withdrawal right under EU Consumer Rights Directive (Article 16(m)) and equivalent local laws
No refund is available after this point
BP is an AI-based personality reflection tool. It is not a medical, psychiatric, or clinical diagnostic instrument, does not replace professional advice, and may be inaccurate at any time

1. Refund Eligibility

Status	Refund
Payment completed, but you have not started or completed the 288-item assessment	100% refund — request within 30 days of purchase
Assessment completed, but you have not yet tapped to proceed to the analysis tab	100% refund — request within 30 days of purchase
You have tapped to proceed to the analysis tab (AI processing started)	No refund — express consent to immediate digital content delivery applies
Persona AI chat — any turn used	No refund — credits consumed are non-refundable

2. Service Failure — Regeneration, Not Refund

If you proceed to the analysis tab and, after 10 minutes, no content has been generated, or the generated content is clearly incomplete or malformed due to a service-side technical issue, the appropriate remedy is regeneration, not a refund.

You will be offered a "Regenerate" option directly within the analysis interface
If regeneration also fails, contact support@beyondpersona.ai — we will manually re-trigger the analysis at no additional cost
Service-failure cases do not entitle you to a monetary refund, because the boundary notice (above) explicitly disclosed this policy at the moment you triggered analysis

3. Other Issues — Case-by-Case Review

For any refund request that does not clearly fall under Section 1, refunds are not automatically granted. Each request is reviewed on a case-by-case basis. Submit a written request to support@beyondpersona.ai; we will respond within 5 business days.

4. How to Request a Refund

Email support@beyondpersona.ai with the subject line: "Refund Request — [Your Paddle Transaction ID]"
Include: the Paddle transaction ID (found in your purchase receipt email), the email used at purchase, and a brief reason for the request
We will respond within 5 business days with our determination
Approved refunds are processed through Paddle.com within 5–10 business days to your original payment method

5. EU Consumer Rights (Cooling-Off)

EU consumers ordinarily have a 14-day right of withdrawal under the EU Consumer Rights Directive (Article 9, Directive 2011/83/EU). This right is waived for digital content delivered with the consumer's prior express consent and acknowledgment of loss of withdrawal right (Article 16(m)).

The express consent and acknowledgment occur at the moment you tap to proceed to the analysis tab (see the boundary notice at the top of this policy). Before that point, EU consumers retain the full 14-day withdrawal right and may request a 100% refund as described in Section 1.

6. Chargebacks and Disputes

Before initiating a chargeback through your card issuer, please contact support@beyondpersona.ai. Unwarranted chargebacks may result in account suspension during dispute resolution. We aim to resolve most issues directly without involving payment networks.

7. Service Discontinuation

If BP discontinues the Service entirely, we will provide advance notice by email at least 10 business days before the discontinuation date. Unused credits and tier access that have not been used by the discontinuation date are not refunded, consistent with the express acknowledgment given at the time of purchase.

8. Currency and Conversion

Refunds are issued in the original transaction currency (USD). If your original payment was auto-converted by your card issuer or PayPal to a local currency, the refund may differ slightly due to exchange-rate fluctuations between purchase and refund dates. This is outside BP's control.

9. Contact

All refund-related questions: support@beyondpersona.ai