Beyond Persona
Refund Policy
BP is a digital service. When you finish the assessment and tap "Agree and View Results", AI generation starts at once and cannot be undone. Refunds therefore depend on whether that generation has started.
Before generation starts, we show you a notice. By tapping "Agree and View Results", you agree that the digital content is delivered immediately and that you lose the right to withdraw for a change of mind. You can check what the Service offers beforehand with the free 76-item test and the sample results.
1. When you can get a refund
| Situation | Refund |
|---|---|
| Paid, assessment not finished | Full refund if requested within 30 days of payment |
| Assessment finished, analysis not yet generated | Full refund if requested within 30 days of payment |
| Analysis generation started | No refund for a change of mind |
| AI agent credits already used | No refund for the credits used |
Eligibility is judged on the date you make the request. If you request within 30 days, you get the refund even if we finish processing it after the 30 days.
2. If the service fails
If part or all of your analysis is not generated, the operator is notified automatically and will regenerate it at no cost. You can also tell us by email. If we cannot deliver the analysis as described within 30 days of the problem being reported, we will refund you in full. A temporary outage or a delay in some sections is fixed by regenerating after recovery and is not in itself a reason for a refund.
If what you received differs from what was displayed or advertised, or from the contract, you can withdraw even after generation has started: within 3 months of delivery, and within 30 days of the day you learned or could have learned of the difference (Article 17(3) of the Korean Act on Consumer Protection in Electronic Commerce). The regeneration procedure above does not limit this right.
3. How to request a refund
- In the app, open "Payments & refunds" on your profile screen, choose the payment and send a refund request. A reason is optional.
- You can also email support@beyondpersona.ai with the subject "Refund request", your Paddle transaction ID (in your receipt email), the email address you paid with and a short reason.
- We reply within 5 business days. Approved refunds go back to your original payment method through Paddle. Depending on your card issuer, it may take 5 to 10 business days to appear.
- When a refund is completed, the access opened by that payment and the credits received with that payment are withdrawn. Access you received through other payments stays as it is.
4. EU consumers
EU consumers have a 14-day right of withdrawal. For digital content, this right ends when delivery starts with your prior express consent and acknowledgment (Directive 2011/83/EU, Article 16(m)). Until you tap to generate your analysis, you keep the full right and can get a full refund under section 1.
5. Chargebacks
Please contact us before disputing a charge with your card issuer. We aim to resolve problems directly.
6. If the Service closes
We will give at least 30 days' notice by email. We will refund the unused part of paid services that you can no longer use.
7. Currency
Refunds are made in the original currency (USD). The amount you receive may differ slightly because of exchange rates.
8. Contact
support@beyondpersona.ai